SHIPPING & RETURNS
Once you have placed your order we will contact you by e mail to confirm your purchase. If any items ordered can not be delivered within our standard delivery timescale we will inform you by e mail or telephone. Should you wish to cancel your order, any money paid will be refunded in full.
In the event you are not satisfied with your purchase please send the item(s) back to us in its(their) original condition within 14 days of the order date. Each item will be inspected upon return. Any items returned that are not in their original condition will NOT be refunded or exchanged and will be returned to the customer. On receiving the item(s) from you we will issue a full refund (excluding p+p costs) to the card the order was placed with or exchange it for an alternate size/colour if you wish. When sending goods back to us it is recommended to use a delivery service that is fully trackable. We take no responsibility for goods before they reach us and the refund does not cover the return delivery cost.
EXTENDED CHRISTMAS RETURNS
Any items purchased between now and Christmas can be returned for an exchange subject to availability or refund up until 5th January and are subject to our standard returns policy. This policy is valid for online orders only. For store purchase(s) please contact our customer service team on 01226 283782 or email email@example.com.
The delivery address to send the goods is:
96 Devonshire Street
S3 7SF United Kingdom
Please be sure to include your invoice and returns note with your order number and full name when returning goods.
FAULTY OR WRONG ITEMS
For faulty items please do not send the items back to us until you have emailed our customer care department at firstname.lastname@example.org stating your order number,daytime contact number, your name and address and your reason for return. Faulty goods must be returned within 28 days from dispatch date. Please note refunds can only be issued once the manufacturer has verified the fault. Finally let us know of you require a refund or a replacement. We will contact you to advise on how we will deal with the return.
DISTANCE SELLING REGULATIONS
The United Kingdoms Distance Selling Regulations state that you have the right to cancel your order for any items purchased from ysmfashion.com for a full refund. In the event of a cancellation please inform us in writing. This must be done within 7 days of delivery of your item(s).E mail is acceptable and should be send to our customer cares department (the email can be found on the contact us page).
On acceptance of cancellation the goods must be returned in their original condition within 14 days.
This returns policy does not affect your statuary rights.
NOTE: In order to ensure your return is accepted by us please be careful when trying on the items. Avoid wearing fragrance and/or deodorant that could leave permanent scent or mark on the clothing. If we find evidence that the item has not been treated as we stated we will be unable to offer a refund. Please also return the item(s) in their original state, including any packaging or documentation that accompanied it.
All returns must be posted to the address above.
DUTY AND CUSTOMS
If your order is to be delivered outside the European Union, it may attract import duty and local sales taxes. These rules vary by country and your local government determines duty and custom charges. It is important to note that we do not cover the cost of import duties on the arrival or return of items. Note that when returning items to us, we take no responsibility for goods before they reach us.
If you have any further queries on shipping, please feel free to contact us call:
0114 272 7199 or email us at email@example.com